Return & Refund Policy
Return & Refund Policy
At The Makhana Valley, we value our customers and strive to deliver the best quality products. Please read our Return and Refund Policy carefully before making a purchase.
1. No Return Policy (Food Products)
Due to the nature of food products, we do not accept returns once the order has been delivered. This policy is in place to maintain hygiene, safety, and quality standards.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.
You must share clear images or videos of the product and packaging for verification at info@themakhanavalley.com.
3. Refund Eligibility
Refunds will be considered only under the following conditions:
- The product is damaged during transit
- The wrong product has been delivered
- The product is expired at the time of delivery
Once verified, the refund will be processed to the original payment method within 7–10 working days.
4. Non-Refundable Cases
- Change of mind after purchase
- Minor packaging damage without product damage
- Incorrect address provided by the customer
- Delayed delivery due to external factors
5. Cancellation Policy
Orders can be cancelled only before they are dispatched. Once the order has been shipped, cancellation requests will not be accepted.
6. Contact Us
For any return, refund, or cancellation-related queries, please reach out to us at:
Email: info@themakhanavalley.com
The Makhana Valley reserves the right to modify this policy at any time without prior notice.